Privacy and Cookies Policy

The FMG Privacy and Cookies Policy

Page updated: August 2019Version 3.1

1. What's in this policy?

This policy tells you:

    what information we might collect about you

    how we might use that information

    when we might use your details to contact you

    what information of yours we might share with others

    your choices about the personal information you give us

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2. What does this policy cover?

This policy covers the services that are offered by the Felix Media Group Ltd.

And sometimes it covers services offered by parts of our organisation that operate as separate companies. Such as:

FMG SwahiliFMG SportsFMG MusicsXtra and FMG TechPro.

But only when those services link to this policy or tell you it applies.

It’s up to you to decide how much detail you want to know. We have just-in-time explanations that appear when we ask you to input your personal information. As well as what’s in this Policy, a service might have a short privacy notice. In that privacy notice you can find key information on what we do with your personal information when you use that service.

What's not covered in this policy?

Our services sometimes link to services run by other companies' services, like opening a track from FMG MusicsXtra on another music service such as Spotify. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours.

Sometimes you can access our services from other places, like a FMG YouTube page or the FMG app on your device. Make sure to check their privacy policy so you know how they will use your information.

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3. How do you protect my personal information?

We're strongly committed to keeping you and your family's information safe. And to do this we design our services with your safety in mind. We also have dedicated teams to look after your information security and privacy.

At the same time, no service can be completely secure - if you have any concerns that your FMG account or personal information has been put at risk, for example if someone could have found out your password, please get in touch straight away.

Where we store your information

Some companies that provide services to us run their services from outside the UK and the European Economic Area. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the UK and the EEA.

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4. What types of personal information does the FMG collect about me?

We'll give you details about why we need your personal information and how we'll use it before you begin, unless it's obvious.

a. Information that you give us

We might ask for your name and contact details, your date of birth or financial details, depending on what you're doing. If you apply to take part in a programme on politics, for example, we might ask you about your political opinions. Information you give us might include information in a creation you share with us, such as people's names that appear in the creation.

When you register for a FMG account, or update your details or settings we ask for some personal information, like your email address and age.

b. Device information

Devices are lots of things like:

    your computer

    your mobile

    your TV

    your tablet

    your voice-enabled device

We automatically collect some technical information from these devices and web browsers even when you're not signed into to a FMG account. This might include:

    IP (internet protocol) address

    device ID

    app ID

    vendor ID

    advertising ID

c. Information on your activities outside the FMG when you talk about us

Like if you've mentioned us in a Twitter post, we'll collect your Twitter handle.

d. Information on how you use our services

Like the articles you read and the programmes you watch.

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5. How long will the FMG keep my personal information?

When you give us any personal information we'll let you know how long we'll hold it for. And always stick to these principles:

    we only hold your information for as long as we do the activities we told you about or have a valid reason to keep it

    we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements

    we design our services so that we don't hold your information any longer than we have to

    we may close your FMG account if you haven't used it in the last year. We'll send you an email to tell you that we plan to do this before we delete anything, so please check to see if we've sent you any emails about this

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6. How can the FMG use my personal information?

We have to have a valid reason to use your personal information. It's called the "lawful basis for processing". Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you'd reasonably expect us to use your personal information, we don't ask your permission, but only when:

    the law says it's fine to use it, and

    it fits with the rights you have

We use your information for these types of things:

a. to deliver our services and to provide you with information about them

b. to deal with your requests, complaints and enquiries

c. to check if you're using FMG TechPro app and to keep the licensing database accurate and up to date

d. to show you relevant advertising on another company's site

e. to help us understand what kind of services you might use

And sometimes how you might share things with other people

f. to recommend things we think might interest you

g. to show you advertising when you access a FMG service from outside the UK

Some of this advertising might be tailored to you.

h. to research and innovate

You're not a guinea-pig here, but knowing how you use our services could lead to the next big technology breakthrough.

i. to contact you about various things

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7. When will the FMG use my information to contact me?

We might use your information to contact you about different things, like:

    to update you on any changes to the FMG’s policies, practices and Terms of Use

    to check with you about any service or activity you’ve signed up for. For example, we might tell you if your FMG account hasn't been used in a long time.

    to contact you about a creation you sent us.

    to answer you when you’ve contacted us, or to respond to a comment or complaint

    to invite you to take part in surveys about FMG services, which are always voluntary

    for marketing purposes

    to send you notifications on your device depending on your settings

We’ll only contact you when we need to or when you’ve given us permission.

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8. Will I be contacted for marketing purposes?

We'll only send you marketing emails or contact you about FMG programmes, services and your views on issues about the FMG if you've agreed to this.

Keep in mind, even if you unsubscribe, we may still contact you.

Will my personal information be used when the FMG advertises with other companies?

If you have a FMG account we might use information that we hold about you to show you relevant and targeted advertising for FMG services through other companies’ sites, like Facebook, Google, Snapchat or Twitter for example. This could be showing you a FMG sponsored message where we know you have a FMG account and have used FMG services.

Where we do this, we will share your data in a hashed format with these providers so that, where you have an account on the same platform, you will see adverts from the FMG. In these scenarios, we are joint controllers with these companies because we jointly determine the purposes and means of processing your personal data.

We also assess certain characteristics of our audience members in order to find others who are similar to them to provide advertising to those individuals. 

If you don’t want to see our targeted advertising, you can set ad preferences in your social media companies’ settings.

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9. When does the FMG share my personal information with others?

We'll never sell your personal information. We do share it with others in these ways:

a. When you make something public

Like post a comment which the public can see.

b. When we use other companies to power our services

In order for us to give you quality experiences and to understand how you're using our services we often use other companies to process your personal information on our behalf. For example, sending you emails about things we think might interest you, to ask you what you think about our services, or to analyse data on how people use our digital services so we can improve them.

We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.

c. When we share personal information with companies in the FMG family

d. When we do collaborative research

We do research activities and sometimes collaborate with research partners. Every now and then we share our content and data with them. This might include information we’ve collected about you. But we’re careful about what we share and what our research partners can do with it.

e. Business Licensing

We share some personal information with Licensing, to check if you’re using FMG TechPro app and to keep the licensing database accurate and up to date.

f. Sometimes by law we have to pass on your information to other organisations

We might also share your information if we have to by law, or when we need to protect you or other people from harm.

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10. Can I delete my information?

This depends on what information you're talking about.

a. If you're talking about FMG account

You can Request your account deleted. Your account information is immediately deleted. Keep in mind:

    we keep a record of how you've used our services, but this information can't be linked back to you

    we also keep anything you've uploaded or commented on

b. What about other information I've shared with you?

We might have collected other personal information that you might ask to be deleted that has nothing to do with FMG account.

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11. What are my rights?

Remember, you're in control of your personal information.

You have the right to:

    request a copy of your information

    not let robots make big decisions about you

    to ask us to correct information that's wrong, to delete it or to request that we only use it for certain purposes

    to change your mind, and ask us to stop using your information. For example, unsubscribing from any marketing emails

Bear in mind, sometimes we might not be able to help. Like if the law tells us we can't or it forms part of our journalistic output.

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12. How does the FMG use cookies and similar tracking?

a. What are cookies and tracking technologies?

Cookies are small text files which are transferred to your computer or mobile when you visit a website or app.

There are also similar pieces of tracking information we collect.

b. Why do we use cookies and other tracking?

To do a few different things:

    to remember information about you, so you don't have to give it to us again. And again. And again

    to help us understand how people are using our services, so we can make them better

    to deliver advertising to websites outside of the UK

    to help us personalise the FMG to you by remembering your preferences and settings. And your progress

    to find out if our emails have been read and if you find them useful

c. What are the types of cookies?

Some cookies are always on when you visit us, and you can’t turn them off unless you change your browser settings. We call these “strictly necessary cookies”. We use them to make sure our digital services work correctly and are meeting audience needs and interests.

We also use functional, performance and advertising cookies to make your experience more enjoyable. You can switch these on or off at any time and you can always change your mind. We’ll only use them if you’ve agreed.

Bear in mind there are some other cookies out there from other companies. These "third-party cookies" might track how you use different websites, including ours. For example, you might get a social media company’s cookie when you see the option to share something. You can turn them off, but not through us.

d. How do cookies last?

Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so that they’re there when you come back.

e. How do I control my cookies and tracking?

Strictly necessary cookies are always on when you visit us. On your first visit to us, we’ll tell you about our other types of cookies and ask you to choose which cookies we can use. You can always change your mind.

Stopping all cookies might mean you can’t access some FMG services, or that some of them might not work properly for you.

Another way to control some tracking is in the settings on your device.

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13. How will I find out about changes to this policy?

We update this policy sometimes. If we make important changes, like how we use your personal information, we'll let you know. It might be a notice, an email or a message in your app.

If you don't agree to the changes, then you can always stop using our services, delete your account and stop giving us any more personal information. We'd be sorry to see you go.

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14. How can I contact the FMG?

Find out more and contact us about your rights.

For any other questions or comments about this policy speak to our Data Protection Officer.

We're regulated by the Information Commissioner's Office. You can also contact them for advice and support.

© FMG 2021

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